Shipping Policy

New Zealand Wide Shipping & Delivery Policy

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

What are my shipping & delivery options?

We offer various shipping options in New Zealand. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Shipping Fees

We offer shipping at the following rates:

Shipping Method

Shipping Fee

Auckland-wide Courier delivery Within 2-3 working days

$4.95

Nationwide Within 2-3 working days

$9.50

Rural Delivery Within 2-3 working days

$12.50

All times and dates given for delivery of the products are given in good faith but are estimates only.

When will I receive my order?

We process and dispatch our goods from Auckland's beautiful North Shore direct to you within 1-2 business days. We use NZ Post couriers so you can track and trace your order at any time using the tracking number emailed to you when your goods are dispatched.

Do you deliver Internationally?

We do offer international shipping.

We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

If you would like to purchase our products and wish to have them tracked internationally using NZ Post International Express, Courier or Economy service please send us an email on hello@ecofox.co.nz before placing your order so we can advise the freight costs for you.

Questions about returns?

If you have questions about returns, please review our Return Policy: https://www.ecofox.co.nz/pages/returns.

How can you contact us about this policy?

If you have any further questions or comments about our shipping policy you may contact us by Email: hello@ecofox.co.nz