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Returns Policy
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at hello@ecofox.co.nz. P and If you've changed your mind we accept returns of unused products in original packaging. You can return your purchase (or part of it) for an exchange or refund within 14 days of receiving it. Please return the item(s) back to us at the address included on your dispatch note returns label. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned. We will send you an email confirmation, so you know that we’ve safely received your return. Please make sure you send returns back using a tracked service as we can’t be held responsible for deliveries that don’t reach us safely. Cost to send back returns are the responsibility of the purchaser , then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange three (3) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: