Shipping & Returns

We charge a flat fee of $4.95 for Auckland-wide courier delivery and $9.50 Nationwide. Rural delivery is extra. You should receive your order within 1-3 working days, however if you are a rural address your delivery may take a little longer.

For international deliveries please call us on +64 21 707 714 or email hello@ecofox.co.nz to arrange a quote


Returns Policy

If your delivery contains incorrect, misdescribed or faulty items, you can return to us free of charge by emailing us at hello@ecofox.co.nz or calling us on 021 707 714.

We want you to love your purchase!
If you've changed your mind we accept returns of unused products in original packaging. You can return your purchase (or part of it) for an exchange or refund within 14 days of receiving it. Please return the item(s) back to us at the address included on your dispatch note returns label. Please use the returns label supplied in your package, and include your dispatch note marked with the items being returned. We will send you an email confirmation, so you know that we’ve safely received your return. Please make sure you send returns back using a tracked service as we can’t be held responsible for deliveries that don’t reach us safely. Cost to send back returns are the responsibility of the purchaser.

If you have any other shipping or delivery query please drop us a line to hello@ecofox.co.nz or call 021 707 714.

Eco Fox Ltd